We are pleased to reveal the AMML’s survey results for AY 2019-20. A survey is conducted annually to gauge patrons views, ideas, and suggestions and can be considered as part of AMML’s commitment to continuous improvement. The survey ensures that AMML can measure quality of performance, which in turn enables AMML to develop the highest possible standards of service for library patrons.

The survey required all patrons to provide feedback on resources, services, facilities and customer service of AMML. The survey was created on MS Forms and adopted five-point Likert scaling method for the formation of most of the questionnaire. Patrons were given the opportunity to participate in the survey from July 1 to July 30, 2020. The survey was circulated through various communication channels like email, website, SMS and social media.

The survey responses have improved in comparison to the previous academic year by 285% due to the extensive promotion and offering rewards for participants. The survey results show that patrons overall satisfaction rate is high, and the library is proud that 93% are happy with our services, resources and facilities. The survey results show that a good percentage of patrons are accessing our resources remotely.

Overall satisfaction rate for library resources is pretty good, however patrons feedback shows that library continues to develop resources and enhance collections in some of the subject areas. As far as the facilities are concerned, students demand more private and group study rooms.

In conclusion, the Library achieved positive results for the Library Annual Survey in 2020 and improved performance across all areas in comparison to the previous survey in 2019.

Please click here to see summary report of the survey